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Fix Asana → Zendesk Sync Issues (Not Working, Errors, Duplicates)

🔧 3 Common Issues

Diagnose and resolve common sync problems. We've documented the 3 most common issues, their root causes, and exactly how to fix them. See step-by-step fixes for duplicates, missing fields, rate limit errors, and connection issues.

high Very High Frequency

Zendesk ticket assigned to 'John Doe' doesn't update Assignee in Asana task

Also searched as: "Asana Zendesk zendesk ticket assigned to 'john doe' doesn't update assignee in asana task"

#1 User Mapping Mismatch 90% likely

📋 How to Diagnose

  1. 1. Check if Zendesk user email matches Asana user email
  2. 2. Verify if both users are active in their respective platforms
  3. 3. Check integration settings for user mapping configuration

✓ Solution

Update integration user mapping to use exact email matches. Ensure all support agents have active accounts in both Asana and Zendesk.

⏱️ Est. time: 10 min

View Setup Guide
medium High Frequency

Zendesk ticket marked 'Solved' but Asana task remains 'In Progress'

Also searched as: "Asana Zendesk zendesk ticket marked 'solved' but asana task remains 'in progress'"

#1 Status Field Mapping Error 85% likely

📋 How to Diagnose

  1. 1. Review integration status mapping configuration
  2. 2. Check if 'Solved' in Zendesk is mapped to any status in Asana
  3. 3. Test with a new ticket to see if status sync works

✓ Solution

Update status field mapping: Map Zendesk 'Solved' to Asana 'Completed'. Use integration settings to verify and test the mapping.

⏱️ Est. time: 15 min

View Setup Guide
medium Moderate Frequency

Zendesk ticket comments appear in Asana 30+ minutes later

Also searched as: "Asana Zendesk zendesk ticket comments appear in asana 30+ minutes later"

#1 Polling Interval Configuration 70% likely

📋 How to Diagnose

  1. 1. Check integration sync frequency settings
  2. 2. Verify if using polling or webhook-based sync
  3. 3. Review integration logs for any errors

✓ Solution

Switch from polling to webhook-based sync for real-time updates. If using polling, reduce interval to 5-10 minutes.

⏱️ Est. time: 20 min

View Setup Guide

Step 1: Try the Official Integration

Direct connection

Start with the native integration if available. It's usually the most reliable, but may have limitations.

View Setup Guide

Free with your subscription

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