About Jira
Jira is the standard for agile software development, used to plan, track, and release software. But code doesn't exist in a vacuum. Integrating Jira bridges the gap between engineering and the rest of the company, allowing support agents to escalate tickets and sales teams to see feature release status without ever asking a developer for an update.
Integration Capabilities
Jira has 8 native integrations with leading business platforms. Connect via direct API, webhooks, or third-party automation tools for unlimited possibilities.
Browse Jira integrations below. Green integrations are native and free. Yellow integrations require an automation platform like Make ↗ to sync data.
Common Integration Patterns
- → Support Escalation: Integrates with Zendesk or Intercom to allow support agents to link tickets to Jira bugs, notifying customers when the bug is fixed.
- → Development Visibility: Connects with Slack to post notifications to specific channels when issues are moved to 'Done' or when blocking issues are created.
- → Roadmap Syncing: Integrates with product roadmap tools (like Productboard or Aha!) to keep high-level strategy aligned with daily engineering tasks.
- → Ticket Escalation Approvals: Works with Zendesk to require approval before support tickets are converted to Jira issues, ensuring engineering resources are used efficiently.
Integration Challenges
- ⚠ Field Mapping Complexity: Jira's highly customizable screens and required fields can cause integrations to fail if the external tool doesn't provide all mandatory data.
- ⚠ Permissions Issues: Integration users often lack the correct permissions to transition issues through specific workflow steps, causing sync errors.
- ⚠ Noise vs. Signal: Over-integrating (e.g., sending every Jira comment to Slack) can lead to alert fatigue and teams ignoring important updates.
Before You Integrate
- 1. Create Integration User: Set up a dedicated 'Integration User' in Jira with specific permissions rather than using a personal account.
- 2. Map Workflow Statuses: Clearly map external statuses (e.g., 'Solved' in Zendesk) to Jira statuses (e.g., 'Done') to avoid ambiguity.
- 3. Define Required Fields: Identify all mandatory fields in your Jira issue types and ensure the integrated tool provides default values for them.
- 4. Configure Webhook Filters: Use JQL filters in your webhooks to ensure you only trigger automations for relevant projects or issue types.
✓ Jira Integrates Natively (6)
These tools connect directly with Jira without needing third-party automation platforms.
Google Sheets
Cloud spreadsheets for data analysis and collaboration.
HubSpot
CRM platform for marketing, sales, and service automation.
Salesforce
Enterprise-grade CRM for managing customer relationships.
Slack
Team messaging platform for collaboration and alerts.
Trello
Visual Kanban board tool for organizing tasks and team workflows with powerful integration capabilities.
Zendesk
Customer service software and support ticket system.
✓ Tools That Integrate with Jira (7)
These tools have native integration features that connect to Jira.
Asana
Work management platform for teams.
Drata
Automated compliance and security monitoring.
GitHub
Host and review code, manage projects, and build software collaboratively.
Intercom
Customer service platform with messenger-first support.
Microsoft Teams
Enterprise workspace for collaboration and video.
Monday.com
Work OS for building custom workflows and projects.
Notion
All-in-one workspace for notes, docs, and databases.
⚙ Connect via Automation Platform (1)
Connect Jira to these tools using Make ↗ , a powerful automation platform.
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