Linear

Modern issue tracking designed for software teams.

About Linear

Linear brings speed and clarity to issue tracking. Unlike heavyweight tools, Linear is built for velocity. Integrating Linear with GitHub automatically syncs code changes to issues, while Slack notifications keep the team aligned without context switching.

Integration Capabilities

Linear has 5 native integrations with leading business platforms. Connect via direct API, webhooks, or third-party automation tools for unlimited possibilities.

Browse Linear integrations below. Green integrations are native and free. Yellow integrations require an automation platform like Make ↗ to sync data.

Common Integration Patterns

→ Support-to-Eng Handoff: Using the Zendesk/Intercom integration to allow support agents to create Linear issues without leaving their helpdesk.
→ Roadmap Visualization: Syncing Linear 'Projects' to a dedicated roadmap tool (like Roadmunk) or Notion for stakeholder visibility.
→ Git Automation: Closing Linear issues automatically when a GitHub Pull Request is merged.

Integration Challenges

⚠ Private Teams: Issues in 'Private' Linear teams often fail to sync to external tools (like Slack) due to API permission scopes.
⚠ Comment Threading: Syncing comments between a Zendesk ticket and a Linear issue can result in messy threads if not handled as 'Internal Notes'.
⚠ Status Mapping: Linear has flexible workflow states; mapping these to rigid Jira/Zendesk statuses requires careful planning.

Before You Integrate

1. Enable Triage Mode: Configure the integration to send new tickets to the 'Triage' team rather than the 'Backlog' to ensure they are seen.
2. Test Comment Sync: Verify that a test comment from Linear appears as an 'Internal Note' (Private) in your support tool, not a public reply.
3. Verify Attachment Links: Ensure that screenshots attached in Zendesk pass through to Linear correctly.