HubSpot logo ↔ Zendesk logo

Connect HubSpot to Zendesk

Technical Integration Guide & Cost Analysis

Integration Status

HubSpot (CRM) has a native integration with Zendesk (Support). Sync Zendesk tickets and customer data to HubSpot CRM for unified customer view and automated follow-up. Typical setup takes around 30 minutes.

Data Flow Architecture

HubSpot HubSpot
← Bidirectional →
Near real-time via webhook.
Zendesk Zendesk
API Tier
REST API v3
Auth Method
OAuth 2.0
Rate Limits
Standard SaaS Limits

Integration Overview

Connect HubSpot CRM to Zendesk for seamless customer data sync and automated ticket creation. Eliminate manual entry and improve customer experience.

Primary Use Case

Sync Zendesk tickets and customer data to HubSpot CRM for unified customer view and automated follow-up.

Setup Complexity

medium

Typical Setup Time

30 minutes

n8n

Automate HubSpot + Zendesk with n8n

Free, open-source workflows you can import into n8n in one click — no subscription required.

Try n8n free → Browse all n8n templates

Ready to automate? We have a template for you.

Copy this HubSpot → Zendesk blueprint, open Make.com, paste it into the canvas, and your workflow is ready to configure.

Make.com
hubspot-zendesk-blueprint.json 
{
  "name": "HubSpot → Zendesk Sync",
  "flow": [
    {
      "id": 1,
      "module": "hubspot:WatchContacts",
      "version": 1,
      "parameters": {},
      "mapper": {},
      "metadata": {
        "designer": {
          "x": 0,
          "y": 0
        },
        "restore": {},
        "expect": [
          {
            "name": "body",
            "type": "text",
            "label": "Body"
          }
        ]
      }
    },
    {
      "id": 2,
      "module": "zendesk:CreateTicket",
      "version": 1,
      "parameters": {},
      "mapper": {},
      "metadata": {
        "designer": {
          "x": 300,
          "y": 0
        }
      }
    }
  ],
  "metadata": {
    "instant": false,
    "version": 1,
    "scenario": {
      "roundtrips": 1,
      "maxErrors": 3,
      "autoCommit": true,
      "sequential": false
    }
  }
}
Download .json
Open Make.com ->

Field Mappings

Detailed mapping of how fields sync between systems.

tickets

Source FieldTypeTarget FieldDirectionNotes
subjectstringsubjectunidirectionalTicket subject.
emailstringrequester_emailbidirectionalContact email links to Zendesk requester.

Frequently Asked Questions

Does HubSpot integrate directly with Zendesk? ▼

Yes, HubSpot has a native integration with Zendesk. It is available directly within the HubSpot app marketplace.

Is the connection between HubSpot and Zendesk secure? ▼

Yes. This integration typically uses OAuth 2.0, meaning you grant permission via a secure login window. You do not need to share your raw password, and you can revoke access at any time from your HubSpot security settings.

Is the sync one-way or two-way? ▼

This is typically a one-way sync: HubSpot → Zendesk. Changes in Zendesk do not sync back to HubSpot.

Will existing data in HubSpot sync to Zendesk? ▼

Usually, no. Most native integrations are "forward-looking," meaning they only sync data created or updated *after* you activate the connection. To move historical data, you will likely need to perform a one-time CSV export/import manually.

Using HubSpot and Zendesk with other tools?

Build your full stack map — see all connections and gaps at once.

See your full stack →