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Connect HubSpot to Zendesk
Technical Integration Guide & Cost Analysis
Integration Status
HubSpot offers a native integration with Zendesk. For most standard use cases (basic contact sync, simple order transfer), this built-in connection is sufficient and free.
Data Flow Architecture
HubSpot Zendesk Integration Overview
Connect HubSpot CRM to Zendesk for seamless customer data sync and automated ticket creation. Eliminate manual entry and improve customer experience.
Primary Use Case
Sync Zendesk tickets and customer data to HubSpot CRM for unified customer view and automated follow-up.
medium
30 minutes
Field Mappings
Detailed mapping of how fields sync between systems.
tickets
| Source Field | Type | Target Field | Direction | Notes |
|---|---|---|---|---|
| subject | string | subject | unidirectional | Ticket subject. |
| string | requester_email | bidirectional | Contact email links to Zendesk requester. |
Frequently Asked Questions
Does HubSpot integrate directly with Zendesk? ▼
Yes, HubSpot has a native integration with Zendesk. It is available directly within the HubSpot app marketplace.
Is the connection between HubSpot and Zendesk secure? ▼
Yes. This integration typically uses OAuth 2.0, meaning you grant permission via a secure login window. You do not need to share your raw password, and you can revoke access at any time from your HubSpot security settings.
Is the sync one-way or two-way? ▼
This is typically a one-way sync: HubSpot → Zendesk. Changes in Zendesk do not sync back to HubSpot.
Will existing data in HubSpot sync to Zendesk? ▼
Usually, no. Most native integrations are "forward-looking," meaning they only sync data created or updated *after* you activate the connection. To move historical data, you will likely need to perform a one-time CSV export/import manually.