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Connect Intercom to Zendesk
Technical Integration Guide & Cost Analysis
Integration Status
Intercom offers a native integration with Zendesk. For most standard use cases (basic contact sync, simple order transfer), this built-in connection is sufficient and free.
Data Flow Architecture
Intercom Zendesk Integration Overview
Connect Intercom customer data to Zendesk tickets for seamless support and sales alignment. Automate customer interactions and eliminate manual data entry.
Primary Use Case
Sync Intercom customer interactions with Zendesk tickets for unified support and sales alignment.
medium
20 minutes
Frequently Asked Questions
How do I connect Intercom to Zendesk? ▼
There's no native integration. To connect them, you will need a middleware tool like Make or n8n.
Is the connection between Intercom and Zendesk secure? ▼
Yes. This integration typically uses OAuth 2.0, meaning you grant permission via a secure login window. You do not need to share your raw password, and you can revoke access at any time from your Intercom security settings.
Is the sync one-way or two-way? ▼
This is typically a one-way sync: Intercom → Zendesk. Changes in Zendesk do not sync back to Intercom.
Will existing data in Intercom sync to Zendesk? ▼
Usually, no. Most native integrations are "forward-looking," meaning they only sync data created or updated *after* you activate the connection. To move historical data, you will likely need to perform a one-time CSV export/import manually.
Can I sync custom fields? ▼
Native integration is limited to standard fields. For custom field mapping, use an automation tool.
Can I add approval steps before syncing? ▼
Native integrations can't do this. For workflows that need human review (e.g., "Manager must approve before creating invoice"), use Relay.app.