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Connect Shopify to Zendesk
Technical Integration Guide & Cost Analysis
Integration Status
Shopify offers a native integration with Zendesk. For most standard use cases (basic contact sync, simple order transfer), this built-in connection is sufficient and free.
Data Flow Architecture
Shopify Zendesk Integration Overview
Connect Shopify orders to Zendesk for seamless customer support and automated ticket creation. Eliminate manual entry and improve issue resolution time.
Primary Use Case
Sync customer purchases from Shopify to Zendesk for automated ticket creation and improved issue resolution time.
medium
20 minutes
Field Mappings
Detailed mapping of how fields sync between systems.
tickets
| Source Field | Type | Target Field | Direction | Notes |
|---|---|---|---|---|
| name | string | subject | unidirectional | Order name mapped to ticket subject. |
| string | requester.email | unidirectional | Customer email. |
Frequently Asked Questions
How do I connect Shopify to Zendesk? ▼
There's no native integration. To connect them, you will need a middleware tool like Make or n8n.
Is the connection between Shopify and Zendesk secure? ▼
Yes. This integration typically uses OAuth 2.0, meaning you grant permission via a secure login window. You do not need to share your raw password, and you can revoke access at any time from your Shopify security settings.
Is the sync one-way or two-way? ▼
This is typically a one-way sync: Shopify → Zendesk. Changes in Zendesk do not sync back to Shopify.
Will existing data in Shopify sync to Zendesk? ▼
Usually, no. Most native integrations are "forward-looking," meaning they only sync data created or updated *after* you activate the connection. To move historical data, you will likely need to perform a one-time CSV export/import manually.
Can I sync custom fields? ▼
Native integration is limited to standard fields. For custom field mapping, use an automation tool. Make handles these edge cases well.