↔ 
Connect Zendesk to HubSpot
Technical Integration Guide & Cost Analysis
Integration Status
Zendesk offers a native integration with HubSpot. For most standard use cases (basic contact sync, simple order transfer), this built-in connection is sufficient and free.
Data Flow Architecture
Zendesk HubSpot Integration Overview
Connect Zendesk tickets to HubSpot CRM for seamless customer data sync and improved sales automation. Eliminate manual entry and boost productivity.
Primary Use Case
Sync Zendesk tickets to HubSpot CRM for unified customer view and automated follow-up.
medium
30 minutes
Field Mappings
Detailed mapping of how fields sync between systems.
tickets
| Source Field | Type | Target Field | Direction | Notes |
|---|---|---|---|---|
| subject | string | subject | unidirectional | Ticket subject. |
| requester_email | string | bidirectional | Requester email links to HubSpot contact. |
Frequently Asked Questions
Does Zendesk integrate directly with HubSpot? ▼
Yes, Zendesk has a native integration with HubSpot. It is available directly within the Zendesk app marketplace.
Is the connection between Zendesk and HubSpot secure? ▼
Yes. This integration typically uses OAuth 2.0, meaning you grant permission via a secure login window. You do not need to share your raw password, and you can revoke access at any time from your Zendesk security settings.
Is the sync one-way or two-way? ▼
This is typically a one-way sync: Zendesk → HubSpot. Changes in HubSpot do not sync back to Zendesk.
Will existing data in Zendesk sync to HubSpot? ▼
Usually, no. Most native integrations are "forward-looking," meaning they only sync data created or updated *after* you activate the connection. To move historical data, you will likely need to perform a one-time CSV export/import manually.