↔ 
Connect Zendesk to Jira
Technical Integration Guide & Cost Analysis
Integration Status
Zendesk offers a native integration with Jira. For most standard use cases (basic contact sync, simple order transfer), this built-in connection is sufficient and free.
Note: We've identified 6 known limitations with this integration. See known limitations below for details.
Data Flow Architecture
Zendesk Jira Integration Overview
Streamline Zendesk ticketing with Jira project management. Automate issue tracking and boost team collaboration with seamless data sync.
Primary Use Case
Sync Zendesk tickets to Jira projects for unified issue tracking and automated team collaboration.
medium
30 minutes
💰 Cost Estimator
Calculate your monthly automation cost based on data volume
- ✓ 10,000 operations/mo
- ✓ Visual workflow builder
- ✓ Unlimited approvals
- ✓ Approval workflows
- ✓ Unlimited tasks/mo
- ✓ Affordable pricing
- ✓ 2,500 executions/mo
- ✓ Self-hosted privacy
- ✓ 750 tasks/mo
- ✓ Easiest setup
💡 Tip: Make is best for complex logic and data transformations. n8n is great if you need privacy and self-hosted control. Relay adds manager approval gates—perfect for sensitive financial or legal data transfers. Pabbly Connect offers unlimited tasks at a flat rate—ideal for high-volume workflows on a budget.
Known Limitations & Errors
Fix with Make
Build custom workflows to fix integration errors with Make's powerful visual automation platform.
Try Make Free →Self-Hosted Solution with n8n
For complete data control, use n8n's open-source automation platform that you can self-host.
Try n8n Free →Add Human Review with Relay
Prevent errors with Relay's human-in-the-loop approval workflows before data syncs.
Try Relay Free →Integration Solutions
Choose the right tool for your requirements:
| Platform | Cost | Setup | Flexibility | Best For | |
|---|---|---|---|---|---|
| 🔗 Native Built-in integration | Free Free | 5-15 min Fastest | Low Limited | Zero-config sync Data syncs directly between apps—no middleman. Perfect for simple, one-way flows. | Included |
| ✨ Make Visual workflow builder, no coding | $9–99/mo Budget-Friendly | 15–45 min Quick | High Powerful | Most integrations Perfect for mapping fields, transforming data, and handling complex workflows. Popular choice for startups. | Start Free |
| 👤 Relay Human review & approval workflows | $18–100/mo Value-Priced | 10–20 min Easy | Medium Balanced | Approval gates Require manual review before data syncs. Add legal, finance, or manager sign-offs. Best when humans must decide. | Add Approvals |
| 🔗 Pabbly Connect Budget-friendly automation tool | $15–399/mo Affordable | 10–30 min Quick | Medium Good | Cost-effective automation Affordable alternative with similar features to Zapier. Perfect for small businesses and startups on a budget. | Start Free |
| 🔐 n8n Self-hosted, no cloud dependencies | $20–490/mo Pay-as-you-scale | 30–60 min Advanced | Very High Maximum | Privacy & control Host on your own servers. Full data residency, unlimited customization, complete audit trails—best for compliance-heavy orgs. | Deploy Self-Hosted |
| ⚙️ Zapier Market leader, premium support | $29–799/mo Enterprise-Grade | 10–30 min Quick | Medium Good | Enterprise support Industry standard with premium support. Ideal if you need guaranteed uptime SLAs and vendor support. | Explore Plans |
Use Make to get running in 15–45 minutes. Map fields, transform data, and connect dozens of apps without touching code. Best for startups and fast iterations.
Add Relay on top of any solution to require approval before syncing. Perfect for finance, legal, or compliance—let humans make the final call before data moves.
Deploy n8n on your own servers for zero cloud dependencies. Full data residency, unlimited customization, and complete audit trails—essential for healthcare, finance, and GDPR compliance.
Add Human Approval Workflow
Automation is powerful but risky for sensitive data. If you're handling Ticket escalation approvals, add Relay to require manual approval before data reaches Jira—catches mistakes before they spread.
Support ticket is tagged for escalation in Zendesk
Support lead receives Slack notification with ticket details
Support lead approves or rejects the escalation
Only approved tickets are created as Jira issues
- • Preventing errors: Catch incorrect data before it affects Jira
- • Compliance: Ensure proper authorization for sensitive operations
- • Workload management: Avoid over-assigning tasks or opportunities
- • Accountability: Maintain audit trails of approval decisions
Frequently Asked Questions
How do I connect Zendesk to Jira? ▼
There's no native integration. To connect them, you will need a middleware tool like Make or n8n.
Is the connection between Zendesk and Jira secure? ▼
Yes. This integration typically uses OAuth 2.0, meaning you grant permission via a secure login window. You do not need to share your raw password, and you can revoke access at any time from your Zendesk security settings.
Is the sync one-way or two-way? ▼
This is typically a one-way sync: Zendesk → Jira. Changes in Jira do not sync back to Zendesk.
Will existing data in Zendesk sync to Jira? ▼
Usually, no. Most native integrations are "forward-looking," meaning they only sync data created or updated *after* you activate the connection. To move historical data, you will likely need to perform a one-time CSV export/import manually.
Why does Infinite update loop: Zendesk re-opens Jira, Jira updates Zendesk, creating 100s of notifications.? ▼
This is a known issue (~95% of users). Common cause: Integration User Trigger Loop. Typical fix time: 15 minutes. Many teams solve this with Make's visual mapping tools or n8n for self-hosted control.
Can I sync custom fields? ▼
Native integration is limited to standard fields. For custom field mapping, use an automation tool.