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Connect Zendesk to Shopify
Technical Integration Guide & Cost Analysis
Integration Status
Zendesk offers a native integration with Shopify. For most standard use cases (basic contact sync, simple order transfer), this built-in connection is sufficient and free.
Data Flow Architecture
Zendesk Shopify Integration Overview
Streamline customer data sync between Shopify and Zendesk with our seamless integration. Automate order updates and ticket creation for enhanced customer support.
Primary Use Case
Sync Shopify orders to Zendesk for automated ticket creation and enhanced customer support.
medium
20 minutes
Field Mappings
Detailed mapping of how fields sync between systems.
tickets
| Source Field | Type | Target Field | Direction | Notes |
|---|---|---|---|---|
| subject | string | name | unidirectional | Ticket subject mapped to order name. |
| requester.email | string | unidirectional | Requester email. |
Frequently Asked Questions
How do I connect Zendesk to Shopify? ▼
There's no native integration. To connect them, you will need a middleware tool like Make or n8n.
Is the connection between Zendesk and Shopify secure? ▼
Yes. This integration typically uses OAuth 2.0, meaning you grant permission via a secure login window. You do not need to share your raw password, and you can revoke access at any time from your Zendesk security settings.
Is the sync one-way or two-way? ▼
This is typically a one-way sync: Zendesk → Shopify. Changes in Shopify do not sync back to Zendesk.
Will existing data in Zendesk sync to Shopify? ▼
Usually, no. Most native integrations are "forward-looking," meaning they only sync data created or updated *after* you activate the connection. To move historical data, you will likely need to perform a one-time CSV export/import manually.
Can I sync custom fields? ▼
Native integration is limited to standard fields. For custom field mapping, use an automation tool. Make handles these edge cases well.