↔ 
Connect Zendesk to Slack
Technical Integration Guide & Cost Analysis
Integration Status
Zendesk offers a native integration with Slack. For most standard use cases (basic contact sync, simple order transfer), this built-in connection is sufficient and free.
Data Flow Architecture
Zendesk Slack Integration Overview
Connect Zendesk tickets to Slack channels. Automate customer support sync and eliminate manual entry, enhancing team collaboration and response times.
Primary Use Case
Sync Zendesk ticket updates to Slack channels for real-time customer support collaboration and automated notification.
medium
30 minutes
Field Mappings
Detailed mapping of how fields sync between systems.
tickets
| Source Field | Type | Target Field | Direction | Notes |
|---|---|---|---|---|
| subject | string | message.text | bidirectional | |
| priority | string | message.text | bidirectional |
Frequently Asked Questions
Does Zendesk integrate directly with Slack? ▼
Yes, Zendesk has a native integration with Slack. It is available directly within the Zendesk app marketplace.
Is the connection between Zendesk and Slack secure? ▼
Yes. This integration typically uses OAuth 2.0, meaning you grant permission via a secure login window. You do not need to share your raw password, and you can revoke access at any time from your Zendesk security settings.
Is the sync one-way or two-way? ▼
This is typically a one-way sync: Zendesk → Slack. Changes in Slack do not sync back to Zendesk.
Will existing data in Zendesk sync to Slack? ▼
Usually, no. Most native integrations are "forward-looking," meaning they only sync data created or updated *after* you activate the connection. To move historical data, you will likely need to perform a one-time CSV export/import manually.