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Fix Drata → Slack Sync Issues (Not Working, Errors, Duplicates)

🔧 2 Common Issues

Diagnose and resolve common sync problems. We've documented the 2 most common issues, their root causes, and exactly how to fix them. See step-by-step fixes for duplicates, missing fields, rate limit errors, and connection issues.

critical High Frequency

Drata flags a 'Failed Control' but the Slack notification never reaches the compliance team.

Also searched as: "Drata Slack drata flags a 'failed control' but the slack notification never reaches the compliance team."

#1 Webhook Disconnected / Permissions Revoked 70% likely

📋 How to Diagnose

  1. 1. Drata > Settings > Integrations > Slack
  2. 2. Check if status shows 'Connected' or 'Unauthorized'.
  3. 3. If unauthorized, Slack admin may have revoked bot permissions.

✓ Solution

Reconnect Drata to Slack. Ensure Slack bot has 'chat:write' and 'chat:write.public' scopes.

⏱️ Est. time: 5 min

#2 Alert Threshold Too High (False Negatives) 15% likely

📋 How to Diagnose

  1. 1. Drata > Control Notifications > Alert Settings
  2. 2. Is severity threshold set to 'Critical Only'?
  3. 3. If so, 'Medium' and 'High' severity issues are silenced.

✓ Solution

Lower the alert threshold to 'High' so compliance team sees time-sensitive issues before they become critical.

⏱️ Est. time: 2 min

View Setup Guide
high Very High Frequency

Drata sends 'SOC2 Control Failed' alert to Slack, but the message has no context. Team spends 30 minutes digging in Drata dashboard.

Also searched as: "Drata Slack drata sends 'soc2 control failed' alert to slack, but the message has no context. team spends 30 minutes digging in drata dashboard."

#1 Native Slack Message Too Generic 95% likely

📋 How to Diagnose

  1. 1. Native Drata Slack notifications only include: 'Control: [Name]' + 'Status: Failed'.
  2. 2. No details on remediation steps or affected assets.

✓ Solution

Use Relay.app or Make to enrich Drata alerts. Add 'What failed', 'Why it failed', 'Remediation steps', 'Deadline to fix', and direct Slack link to Drata control detail.

⏱️ Est. time: 45 min

Use A2X → →
View Setup Guide

Step 1: Try the Official Integration

Direct connection

Start with the native integration if available. It's usually the most reliable, but may have limitations.

View Setup Guide

Free with your subscription

Step 2: Use Make for Custom Flows

No code automation

Create custom integration workflows with Make's visual designer. It works with almost any API.

Try Make Free →

1000 ops/mo free. No credit card.

Step 3: Self-Hosted with n8n

Full data control

Need complete data privacy? n8n is open-source and self-hostable. Build custom integrations with full control over your data.

Try n8n Free →

Open source. Self-host or cloud. Unlimited ops.

Step 4: Add Human Review

Approval automation

Relay adds human-in-the-loop approvals, Slack/Teams alerts, and conditional logic to your automation.

Try Relay Free →

1000 actions/mo free. No credit card.