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Fix Intercom → Jira Sync Issues (Not Working, Errors, Duplicates)

🔧 1 Common Issues

Diagnose and resolve common sync problems. We've documented the 1 most common issues, their root causes, and exactly how to fix them. See step-by-step fixes for duplicates, missing fields, rate limit errors, and connection issues.

medium High Frequency

Engineers close Jira tickets from Support with 'Unable to Reproduce' because chat logs are missing.

Also searched as: "Intercom Jira engineers close jira tickets from support with 'unable to reproduce' because chat logs are missing."

#1 Manual Copy-Paste Fails 95% likely

📋 How to Diagnose

  1. 1. Does the Jira ticket contain the Intercom URL?
  2. 2. Can engineers access Intercom? (Usually license restricted).
  3. 3. They can't see the screenshot the user sent.

✓ Solution

Use Make to fetch the conversation transcript + image attachments and stick them directly into the Jira Description.

⏱️ Est. time: 45 min

Use Make → →
View Setup Guide

Step 1: Try the Official Integration

Direct connection

Start with the native integration if available. It's usually the most reliable, but may have limitations.

View Setup Guide

Free with your subscription

Step 2: Use Make for Custom Flows

No code automation

Create custom integration workflows with Make's visual designer. It works with almost any API.

Try Make Free →

1000 ops/mo free. No credit card.

Step 3: Self-Hosted with n8n

Full data control

Need complete data privacy? n8n is open-source and self-hostable. Build custom integrations with full control over your data.

Try n8n Free →

Open source. Self-host or cloud. Unlimited ops.

Step 4: Add Human Review

Approval automation

Relay adds human-in-the-loop approvals, Slack/Teams alerts, and conditional logic to your automation.

Try Relay Free →

1000 actions/mo free. No credit card.