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Fix Salesforce → NetSuite Sync Issues (Not Working, Errors, Duplicates)

🔧 5 Common Issues

Diagnose and resolve common sync problems. We've documented the 5 most common issues, their root causes, and exactly how to fix them. See step-by-step fixes for duplicates, missing fields, rate limit errors, and connection issues.

critical High Frequency

Salesforce shows products in stock when NetSuite shows them out of stock

Also searched as: "Salesforce NetSuite salesforce shows products in stock when netsuite shows them out of stock"

#1 Inventory sync frequency issues 90% likely

📋 How to Diagnose

  1. 1. Check inventory sync interval settings
  2. 2. Compare current NetSuite inventory levels with Salesforce records
  3. 3. Review recent stock adjustment transactions

✓ Solution

Use Make to sync inventory levels every hour between NetSuite and Salesforce.

⏱️ Est. time: 30 min

Use Make → →
View Setup Guide
high Very High Frequency

Salesforce orders take 24+ hours to appear in NetSuite

Also searched as: "Salesforce NetSuite salesforce orders take 24+ hours to appear in netsuite"

#1 Batch processing limits 100% likely

📋 How to Diagnose

  1. 1. Check NetSuite integration settings for batch processing intervals
  2. 2. Review order sync timestamps between platforms
  3. 3. Identify if there are backlogs in the sync queue

✓ Solution

Use Make to implement real-time order sync via webhooks instead of batch processing.

⏱️ Est. time: 45 min

Use Make → →
View Setup Guide
high Moderate Frequency

NetSuite prices don't match Salesforce currency conversions

Also searched as: "Salesforce NetSuite netsuite prices don't match salesforce currency conversions"

#1 Exchange rate sync issues 85% likely

📋 How to Diagnose

  1. 1. Compare exchange rates in both systems
  2. 2. Check how often exchange rates are updated
  3. 3. Identify if there are stale rate caches

✓ Solution

Use Make to sync real-time exchange rates from NetSuite to Salesforce.

⏱️ Est. time: 25 min

Use Make → →
View Setup Guide
medium High Frequency

Orders match except for $0.01–$0.05 on tax, so Finance spends hours reconciling Salesforce vs NetSuite.

Also searched as: "Salesforce NetSuite orders match except for $0.01–$0.05 on tax, so finance spends hours reconciling salesforce vs netsuite."

#1 Different tax rounding rules (per line vs per invoice) 85% likely

📋 How to Diagnose

  1. 1. Salesforce CPQ > Tax settings: check rounding precision
  2. 2. NetSuite Tax Schedules: confirm rounding at document level
  3. 3. Review a mismatched order to see whether each line or the total diverges

✓ Solution

Align both systems to round taxes per line or per invoice. When that's impossible, push the Salesforce tax breakdown to NetSuite via Make and let NetSuite mark Salesforce tax as authoritative.

⏱️ Est. time: 60 min

Use Make → →
View Setup Guide
medium High Frequency

Custom fields in Salesforce don't map to NetSuite fields

Also searched as: "Salesforce NetSuite custom fields in salesforce don't map to netsuite fields"

#1 Different field types or API limitations 95% likely

📋 How to Diagnose

  1. 1. Compare field types between Salesforce and NetSuite
  2. 2. Check API documentation for field limitations
  3. 3. Review existing field mapping configurations

✓ Solution

Use Make to transform data between systems with custom logic.

⏱️ Est. time: 60 min

Use Make → →
View Setup Guide

Step 1: Try the Official Integration

Direct connection

Start with the native integration if available. It's usually the most reliable, but may have limitations.

View Setup Guide

Free with your subscription

Step 2: Use Make for Custom Flows

No code automation

Create custom integration workflows with Make's visual designer. It works with almost any API.

Try Make Free →

1000 ops/mo free. No credit card.

Step 3: Self-Hosted with n8n

Full data control

Need complete data privacy? n8n is open-source and self-hostable. Build custom integrations with full control over your data.

Try n8n Free →

Open source. Self-host or cloud. Unlimited ops.

Step 4: Add Human Review

Approval automation

Relay adds human-in-the-loop approvals, Slack/Teams alerts, and conditional logic to your automation.

Try Relay Free →

1000 actions/mo free. No credit card.