↔ 
Connect Zendesk to Google Sheets
Technical Integration Guide & Cost Analysis
Integration Status
There is no direct native integration between Zendesk and Google Sheets. You'll need a workflow automation tool to bridge the API gap and sync data automatically.
Data Flow Architecture
Zendesk Google Sheets Integration Overview
Streamline customer support with Zendesk and Google Sheets integration. Automate ticket data sync and eliminate manual entry with IntegrateStack.
Primary Use Case
Sync customer support tickets from Zendesk to Google Sheets for unified issue tracking and automated reporting.
medium
20 minutes
💰 Cost Estimator
Calculate your monthly automation cost based on data volume
- ✓ 10,000 operations/mo
- ✓ Visual workflow builder
- ✓ Unlimited approvals
- ✓ Approval workflows
- ✓ Unlimited tasks/mo
- ✓ Affordable pricing
- ✓ 2,500 executions/mo
- ✓ Self-hosted privacy
- ✓ 750 tasks/mo
- ✓ Easiest setup
💡 Tip: Make is best for complex logic and data transformations. n8n is great if you need privacy and self-hosted control. Relay adds manager approval gates—perfect for sensitive financial or legal data transfers. Pabbly Connect offers unlimited tasks at a flat rate—ideal for high-volume workflows on a budget.
Integration Solutions
Choose the right tool for your requirements:
| Platform | Cost | Setup | Flexibility | Best For | |
|---|---|---|---|---|---|
| ✨ Make Visual workflow builder, no coding | $9–99/mo Budget-Friendly | 15–45 min Quick | High Powerful | Most integrations Perfect for mapping fields, transforming data, and handling complex workflows. Popular choice for startups. | Start Free |
| 👤 Relay Human review & approval workflows | $18–100/mo Value-Priced | 10–20 min Easy | Medium Balanced | Approval gates Require manual review before data syncs. Add legal, finance, or manager sign-offs. Best when humans must decide. | Add Approvals |
| 🔗 Pabbly Connect Budget-friendly automation tool | $15–399/mo Affordable | 10–30 min Quick | Medium Good | Cost-effective automation Affordable alternative with similar features to Zapier. Perfect for small businesses and startups on a budget. | Start Free |
| 🔐 n8n Self-hosted, no cloud dependencies | $20–490/mo Pay-as-you-scale | 30–60 min Advanced | Very High Maximum | Privacy & control Host on your own servers. Full data residency, unlimited customization, complete audit trails—best for compliance-heavy orgs. | Deploy Self-Hosted |
| ⚙️ Zapier Market leader, premium support | $29–799/mo Enterprise-Grade | 10–30 min Quick | Medium Good | Enterprise support Industry standard with premium support. Ideal if you need guaranteed uptime SLAs and vendor support. | Explore Plans |
Use Make to get running in 15–45 minutes. Map fields, transform data, and connect dozens of apps without touching code. Best for startups and fast iterations.
Add Relay on top of any solution to require approval before syncing. Perfect for finance, legal, or compliance—let humans make the final call before data moves.
Deploy n8n on your own servers for zero cloud dependencies. Full data residency, unlimited customization, and complete audit trails—essential for healthcare, finance, and GDPR compliance.
How to Connect Zendesk to Google Sheets Without Zapier
If you prefer not to use Zapier, or want a lower-cost alternative, here are your options:
Make.com
Zendesk → Google Sheets automation with visual workflow builder.
n8n (Self-Hosted)
Open-source, self-hosted automation. Full control, no SaaS fees.
Relay.app (AI-Powered)
AI agents that handle complex workflows, approvals, and edge cases.
Field Mappings
Detailed mapping of how fields sync between systems.
tickets
| Source Field | Type | Target Field | Direction | Notes |
|---|---|---|---|---|
| id | string | values.0 | unidirectional | |
| subject | string | values.1 | unidirectional |
Frequently Asked Questions
Does Zendesk integrate directly with Google Sheets? ▼
Yes, Zendesk has a native integration with Google Sheets. It is available directly within the Zendesk app marketplace.
Is the connection between Zendesk and Google Sheets secure? ▼
Yes. This integration typically uses OAuth 2.0, meaning you grant permission via a secure login window. You do not need to share your raw password, and you can revoke access at any time from your Zendesk security settings.
Is the sync one-way or two-way? ▼
This is typically a one-way sync: Zendesk → Google Sheets. Changes in Google Sheets do not sync back to Zendesk.
Will existing data in Zendesk sync to Google Sheets? ▼
Usually, no. Most native integrations are "forward-looking," meaning they only sync data created or updated *after* you activate the connection. To move historical data, you will likely need to perform a one-time CSV export/import manually.