Zendesk logo
→
Asana logo

Fix Zendesk → Asana Sync Issues (Not Working, Errors, Duplicates)

🔧 2 Common Issues

Diagnose and resolve common sync problems. We've documented the 2 most common issues, their root causes, and exactly how to fix them. See step-by-step fixes for duplicates, missing fields, rate limit errors, and connection issues.

high Moderate Frequency

Single Zendesk ticket creates multiple Asana tasks

Also searched as: "Zendesk Asana single zendesk ticket creates multiple asana tasks"

#1 Duplicate Webhook Triggers 80% likely

📋 How to Diagnose

  1. 1. Check Zendesk webhook configuration for duplicates
  2. 2. Review integration logs for multiple task creation events
  3. 3. Test with a new ticket to reproduce the issue

✓ Solution

Remove duplicate webhook configurations. Implement idempotent task creation using Zendesk ticket ID as unique key.

⏱️ Est. time: 25 min

View Setup Guide
medium High Frequency

Zendesk custom field 'Priority' doesn't sync to Asana task

Also searched as: "Zendesk Asana zendesk custom field 'priority' doesn't sync to asana task"

#1 Unmapped Custom Fields 95% likely

📋 How to Diagnose

  1. 1. Check integration field mapping settings
  2. 2. Verify if 'Priority' field is configured to sync
  3. 3. Review Asana task fields for any missing values

✓ Solution

Add custom field mapping: Map Zendesk 'Priority' to Asana 'Priority' field. Test the sync with various priority levels.

⏱️ Est. time: 15 min

View Setup Guide

Step 1: Try the Official Integration

Direct connection

Start with the native integration if available. It's usually the most reliable, but may have limitations.

View Setup Guide

Free with your subscription

Step 2: Use Make for Custom Flows

No code automation

Create custom integration workflows with Make's visual designer. It works with almost any API.

Try Make Free →

1000 ops/mo free. No credit card.

Step 3: Self-Hosted with n8n

Full data control

Need complete data privacy? n8n is open-source and self-hostable. Build custom integrations with full control over your data.

Try n8n Free →

Open source. Self-host or cloud. Unlimited ops.

Step 4: Add Human Review

Approval automation

Relay adds human-in-the-loop approvals, Slack/Teams alerts, and conditional logic to your automation.

Try Relay Free →

1000 actions/mo free. No credit card.