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Fix Jira → Slack Sync Issues (Not Working, Errors, Duplicates)

🔧 2 Common Issues

Diagnose and resolve common sync problems. We've documented the 2 most common issues, their root causes, and exactly how to fix them. See step-by-step fixes for duplicates, missing fields, rate limit errors, and connection issues.

medium Very High Frequency

Channel receives 50+ Jira updates/day; team mutes the channel.

Also searched as: "Jira Slack channel receives 50+ jira updates/day; team mutes the channel."

#1 Lack of Granular Filters 100% likely

📋 How to Diagnose

  1. 1. Check integration settings
  2. 2. Is it alerting on 'All Comments' or 'All Status Changes'?

✓ Solution

Use a middleware like Make to filter: 'Only post to Slack if Priority = High OR Type = Bug'.

⏱️ Est. time: 20 min

View Setup Guide
medium High Frequency

Support team has to manually ask 'Is this done yet?' because Jira updates don't flow back to the Slack thread

Also searched as: "Jira Slack support team has to manually ask 'is this done yet?' because jira updates don't flow back to the slack thread"

#1 Uni-directional Notification 90% likely

📋 How to Diagnose

  1. 1. Standard integrations post 'New Ticket Created' to a channel.
  2. 2. They rarely post 'Ticket Status Changed' back to the *original* request thread.

✓ Solution

Use Relay.app to listen for Jira Status changes and automatically reply to the specific Slack thread where the request started.

⏱️ Est. time: 30 min

Use A2X → →
View Setup Guide

Step 1: Try the Official Integration

Direct connection

Start with the native integration if available. It's usually the most reliable, but may have limitations.

View Setup Guide

Free with your subscription

Step 2: Use Make for Custom Flows

No code automation

Create custom integration workflows with Make's visual designer. It works with almost any API.

Try Make Free →

1000 ops/mo free. No credit card.

Step 3: Self-Hosted with n8n

Full data control

Need complete data privacy? n8n is open-source and self-hostable. Build custom integrations with full control over your data.

Try n8n Free →

Open source. Self-host or cloud. Unlimited ops.

Step 4: Add Human Review

Approval automation

Relay adds human-in-the-loop approvals, Slack/Teams alerts, and conditional logic to your automation.

Try Relay Free →

1000 actions/mo free. No credit card.